Discounts, Collections and Payment Plans
Discounts
Discounts are offered to patients that meet any of the following criteria.
- No insurance.
- Services are not covered by insurance.
- Insurance benefits have exhausted.
- Does not qualify for Financial Assistance Program with income above 200% of the Federal Poverty Guidelines.
- Our Discounts are not available for the following flat rate services: Bariatric, Cosmetic, Inpatient Rehabilitation and Obstetric Deliveries.
Any uninsured patient may qualify for a 40% prompt payment discount off of total charges if the account balance is paid in full within 60 days from the date of the bill.
Pre payment discounts are available for Scheduled Surgeries.
Patients with income between 200% – 400% of the Federal Poverty Guidelines may qualify for a discount that is equal to or less than what Medicare would pay for services. Please see our Financial Assistance Program resources.
If you have any questions about our discounts, financial assistance program or would like to obtain an estimate, please contact a Financial Counselor at 386.425.1391 or email us at customerservice@halifax.org .
Collection Procedures
We will send you monthly bills for any unpaid balances for up after treatment and will contact you a minimum of three times via statements, phone calls, and/or e‐mails to remind you about your unpaid balance. Within 120 days of receiving bills, you are expected to either:
- Apply for financial assistance
- Establish a payment plan with Halifax Health or our payment partner Access One
- Pay your bill in full
- After this period, if you do not take one of the three actions listed above, then your account will be sent to a collection agency. Your credit report may reflect the unpaid bill 60 days after collection agency placement.
In select cases, Halifax Health may choose to engage an attorney to collect payment. This step would occur only after Halifax Health has thoroughly reviewed the account and determined that you are not eligible for financial assistance or other forms of coverage.
All patients have the right to receive an itemized statement that provides details of the charges related to their visit upon request. Itemized statements can be obtained by calling customer service.
All patients have the right to dispute their charges and to have their bill reviewed to ensure that the charges are accurate and supported by the medical record. Patients may request this review by calling customer service or sending a request in writing to the address listed on their statement. At the conclusion of this review, any necessary corrections will be made and findings will be communicated to the patient.
Patients have the right to appeal if a bill is reviewed and the billing is found to be inaccurate. Patients may request an appeal in writing to the address listed on their statement or by calling customer service.
Patient overpayments that are identified will be refunded to the patient within 30 business days. Patients that wish to expedite their refund can call customer service.
Payment Plans
Halifax Health offers a range of discounts and payment plans and options to help minimize the impact of your healthcare bill, including interest-free payment terms up to five years. Generally, payment plans can be set up after services have occurred.
If you anticipate problems paying your portion of your bill, please let us know. Halifax Health offers patients the ability to set up interest-free payment plans up to five years in length, depending upon the balance of the account.
Total outstanding balances are considered when determining the number of months a patient can have to pay off a balance.
Patients’ Rights and Responsibilities
Contact Us
If you have a question about your bill or payment plan, please contact Customer Service at 386-425-4107 or 1-800-753-6366. For your convenience, you may also contact us via email at customerservice@halifax.org