Emergencies & Phone Calls
If you are experiencing a true, life-threatening emergency, call 911. Call our office only after you have made arrangements to get to the Emergency Room.
Our nurses return calls during business hours as quickly as possible. If the matter is urgent, please tell our phone operator so that the nurse can confer with you in the timeliest manner possible. Please understand that calls for test results and prescription refills will be returned after urgent patient needs are met.
We ask that you remember that physicians’ schedules are long and demanding. It may be late in the afternoon after all patients are seen, or sometimes the following day before non-emergency phone calls are returned.
At times it will be necessary for you to reach your doctor or nurse. During office hours (M-F, 8:30 a.m. – 5:00 p.m.) you should call the office where you see your physician. An operator will take your message.
In order to allow the doctors to devote their full attention to scheduled patients, a nurse will initially handle your call. Our nurses have special training to enable them to help you with questions or problems that may arise. The nurse will also consult with your physician.
Please be patient with us as we receive many calls during the day. Your call will be returned as soon as possible.
After hours, your call will be answered by our professional answering service and the doctor on call will return your call as soon as possible.