We understand that financial and insurance issues can be stressful and confusing for cancer patients. Prior to your first visit at our facility, the insurance information provided by your referring physician will be reviewed and verified by one of our financial counselors. One of them will contact you regarding your benefits. A copy of your insurance cards will be placed in your chart.
The Halifax Health Centers for Oncology participate with most major insurance companies and will file claims, both primary and secondary, to your carrier on your behalf. If you have more than one insurance, please let our financial counselors know which is your primary carrier. We accept Medicare assignment, however, you will be responsible for your Part B deductible and 20% co-payment for Medicare’s allowed charges for physician care, chemotherapy drugs, radiation treatment, and laboratory tests. We also accept Medicaid. If you belong to an HMO, POS, or PPO, you must verify that our physicians, hospital or facility are on your plan. Please inform our staff if pre-certification for admissions, treatments or tests is needed. Your insurance may require you to go to a specific hospital, laboratory or diagnostic testing facility. If this is the case, please let our staff know. Patients who do not follow the guidelines for their particular insurance coverage may be responsible for payment of fees and services. Therefore, it is very important that cancer patients determine what their coverage allows prior to their beginning treatment.
Our financial counselors are available 8:00 am- 4:30 pm, Monday through Friday to answer any questions you may have regarding charges for your services, statements received or insurance coverage. You may reach them at 386.258.4974. Halifax Health also has a separate customer service department which will also help you with questions you may have regarding your bill. They may be reached 9:00 am – 4:00 pm at 386.254.4107 or 1.800.753.6366.
You will receive more than one bill. You will receive a bill from Halifax Health, the physician who is treating you and possibly one from the pathology group that is responsible for overseeing our laboratory and all pathology specimens that are obtained here at the Center for Oncology. If you have questions concerning your physician bill for GYN, Medical or Radiation Oncology, you may contact their billing office at 877.225.4530 or 386.226.4530; or the pathology billing office at 386.258.7668.
Co-payments are payable at the time of your visit. We accept cash, check, money orders, Traveler’s Checks, VISA, Master Card, Discover and American Express. We will be happy to assist you in developing a payment plan.
For cancer patients who are not covered by an insurance plan, financial services and patient assistance programs are available on a local, regional and national basis. Patients who know they are uninsured or underinsured should contact one of our financial counselors for advice on how to participate and enroll in these services.